Return Policy
General:
We are committed to ensuring your satisfaction. Since many of our products are produced and custom printed on demand, returns are not accepted for reasons other than damage, misprinting, or significant discrepancies with the listing description. We can not accept returns for personal preference or if the item is not as expected. Please understand that colors may differ between monitors and colors in the designs received may be slightly different than viewed online.
Damaged or Defective Items:
If your item arrives damaged, misprinted, or clearly not as described in the listing, please contact us within 30 days of receipt with photographic evidence. We will work with you to resolve the issue, which may include issuing a refund, arranging for a replacement, or providing a reshipment at our expense.
Return Shipping:
If a return is accepted, the customer is responsible for return shipping costs.
Refunds:
Refunds will be issued once the returned item is received in its original condition and inspected for damage or defects.
Exchanges:
If an exchange is approved, the customer may be responsible for shipping costs for the replacement item, depending on the specific circumstances.
Contact Us:
If you have any questions or concerns about your order, please contact us at: https://coastlinecandleco.com/pages/contact
